Senior Technical Support Engineer (REQ-1941)

Location: 
Taipei Asia PacificTaiwanTaipei
HID Global
2021-06-24
Job Type: 
Full-time
Functional Area: 
R&D Engineering
Job Level: 
Associate

#Securing your Future!


We are a growing multinational technical security company based globally that offers its employees a fun work environment, flexibility and career opportunity.

 

The Company:

HID Global powers the trusted identities of the world's people, places and things. Every day millions of people in more than 100 countries use our products and services to securely access physical and digital places. Over 2 billion things that need to be identified, verified and tracked are connected through HID Global’s technology. We make it possible for people to transact safely, work productively and travel freely. We work with governments, universities, hospitals, financial institutions and some of the most innovative companies on the planet—helping them to create trusting and trusted physical and digital environments so that they and the people who use them can fulfill their potential. Headquartered in Austin, Texas, HID Global has over 4,000 employees worldwide and operates international offices that support more than 100 countries. HID Global® is an ASSA ABLOY Group brand. For more information, visit www.hidglobal.com or check us out on https://youtu.be/23km5H4K9Eo   

 

Summary

HID is a dynamic and fast paced organization, with many possibilities to make a difference and add value.

Working as a technical support engineer, you will support HID’s customers with troubleshooting technical problems. You will have the opportunity to work in complex customer environments to meticulously reproduce problems and vet before logging bugs with our quality and engineering teams. You will be required to give status updates to key stakeholders including Customers, Sales and Professional Services in a timely fashion.

 

What we are looking for:

Duties and Responsibilities include the following. Other duties may be assigned.

We are seeking a person with at least 8 years’ experience in a Technical Support role. Each day will be different and there will be multiple projects on-going which makes for a fast-paced and dynamic working environment therefore the ideal candidate will have the ability to multi-task and time-manage to prioritize and switch between varied tasks. A successful candidate will have the motivation, curiosity, ambition, and the ability to "hit the ground running".

The main focus for the role is methodical troubleshooting, technical skill and attention to detail used in diagnosing problems, reproducing issues in a local environment, and testing proposed fixes from engineering. You will be required to have Technical writing skills to create and maintain knowledge base articles.

 

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

Education and/or Experience

  • University degree in Engineering or Computer Science (preferred)
  • Operating system experience (Windows, Linux, Mac OS X, iOS and Android), including familiarity with enterprise software environments and client/server architecture.
  • Programming and/or scripting experience for an embedded application (preferred)
  • Familiarity with Security/Cryptography concepts (preferred)
  • Knowledgeable about connectivity technologies (RFID, BLE, others)
  • Experience in contactless and contact cards technologies and application.
  • Establishing and maintaining client / server environments, including troubleshooting configuration and networking issues.
  • Directory maintenance to include configuration / troubleshooting.
  • Installing software and hardware in different Operating system environments (Windows, Linux, Mac OS, iOS, Android) and troubleshooting.
  • Device driver installation and troubleshooting.

 

Language Skills        

  • Ability to effectively communicate in the English and Chinese languages, both verbally and in writing.
  • Ability to read and interpret technical journals, specifications, international technical standards, etc.                      

 

Computer Skills

  • Proficient in MS Office applications, such as Teams, Word, Excel, PowerPoint, etc.
  • Familiar with operating systems, such as Windows, etc.

 

Customer Expectations

Highlight knowledge, skills, abilities and traits necessary in this role to satisfy our customer's expectations

  • Customer service soft skills such as customer empathy, diplomacy, and problem ownership.
  • Ability to effectively communicate technical concepts to a variety of audiences with different levels of technical expertise.
  • Comprehend and triage issues encountered by customers or internal field personnel during deployments or initial testing.

 

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Employee works primarily in an office environment, within a well ventilated area, and is exposed to moderate noise levels.

 

Work Requirements

  • Compliance to all relevant HID Global policies and procedures related to Quality, Security, Safety, Business Continuity, and Environmental systems.
  • Travel and fieldwork, This is an office-based role with International travel and an estimate of 10% travel per year. Therefore, employee must possess, or be able to acquire a valid passport.
  • Must be legally eligible to work in the country in which you are hired.  

 

HID Global is an equal opportunity employer. We are committed to a diverse workplace and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please contact us at [email protected]

We make it easier for people to get where they want to go!
On an average day, think of how many times you tap, twist, tag, push or swipe to get access, find information, connect with others or track something.  HID technology is behind billions of interactions, in more than 100 countries.  We help you create a verified, trusted identity that can get you where you need to go – without having to think about it.  
 
When you join our HID team, you’ll also be part of the ASSA ABLOY Group, the global leader in access solutions. You’ll have 50,000 colleagues in more than 70 different countries. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally. As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences. 

 #LI-HIDGlobal