Service Coordinator(1248)

Netherlands Europe, Middle East and AfricaNetherlands
HID Global
Job Type: 
Functional Area: 
R&D Engineering
Job Level: 
Mid-Senior Level

Service Coordinator(1248)

Join our team!
Our company is committed to finding the best and the brightest talent to help us reach the top. If you are a dynamic, highly skilled Service Coordinator and you enjoy working in a rapid pace within a rapidly growing business environment, then you will want to consider this position. If you excel at both verbal and written communication, collaboration and unrelenting innovation, we want to talk to you. If you bring passion, flexibility and respect to the table, you just might be the right fit for our team. While working at IAI, you most definitely will recognize our informal work atmosphere, open culture, respectful interaction among colleagues and flat structure.


Your responsibilities

The Service Coordinator within IAI is responsible for setting up, maintaining and monitoring the annual planning for preventive maintenance visits. You also schedule corrective maintenance in consultation with customers and Field Service Engineers. You manage customer relationships and optimize customer satisfaction. The Service Coordinator takes stock of, analyses and solves level-1 technical and commercial customer questions. You optimize administrative service tools, collect (technical) information for knowledge transfer and act as a source for information for Field Service Engineers. Furthermore, the Service Coordinator monitors contractual agreements, signals and timely communicates on matters such as the warranty scope, expiring renewals and maintenance contracts. The Service Coordinator makes cost estimates of modifications or refurbishment needs. You report to the Team leader Service.


What we expect

You have a secondary vocational or higher educational (engineering) degree. We expect you to have a minimum of 3-5 years working experience. You have experience with international customers. You should have strong communication and organizational skills. Excellent written and spoken Dutch and English is required and additional languages are desired. Since this position might occasionally include (international) travel and fieldwork, you must possess or can acquire a valid passport. You are located in the Netherlands.


What we offer

IAI offers a competitive salary and yearly profit distribution. Secondary employment conditions include a company defined contribution pension, complete payment of occupational disability insurances by the employer, a travel allowance and the possibility to participate in collective health insurances. We offer Dutch and (online) English classes to our employees who want to improve their language skills. You receive 32 leave days, if you promise to send us a postcard from your holiday destination! Since IAI is part of HID Global, a subsidiary of ASSA ABLOY, we also provide you with international career advancement opportunities. 


If you are sure that you want to be part of our team, you should apply by completing our application form. Perhaps, we can call you our new colleague soon! Applying for a certificate of conduct (VOG) and additional clearances are mandatory parts of the (application) process. When we hire you, we will perform additional clearances at the start of your employment.

Final Application Date: 30th April 2021

HID Global is an equal opportunities employer

HID Global powers the trusted identities of the world's people, places and things. Every day millions of people in more than 100 countries use our products and services to securely access physical and digital places. Over 2 billion things that need to be identified, verified and tracked are connected through HID Global’s technology. We make it possible for people to transact safely, work productively and travel freely. We work with governments, universities, hospitals, financial institutions and some of the most innovative companies on the planet—helping them to create trusting and trusted physical and digital environments so that they and the people who use them can fulfil their potential. Headquartered in Austin, Texas, HID Global has over 3,500 employees worldwide and operates international offices that support more than 100 countries. HID Global® is an ASSA ABLOY Group brand. For more information, visit