Customer Experience Specialist (REQ-357)

HID Global
Hong Kong Asia PacificHong Kong

Are you looking for a new challenge within Customer Service? Maybe this job as Customer Experience Specialist in Hong Kong is for you!


As a Customer Experience Specialist in Customer Service Department you will examine existing and future business processes and work with internal groups globally to drive/assist in continuous improvement. You also need to log activities & correspondence in information systems accurately (i.e. Sales Force) and represent regional and/or global Customer Service teams on product planning & other OBE related activities.


What you will be doing

  • Ensure appropriate training documentation is provided to Customer Service team members
  • Support IT testing requirements related to management systems and process.
  • Assist with creation and maintenance of Customer Care process and procedures.
  • Project ownership with period readouts to Senior Leadership.
  • Potential for critical Customer facing engagements.
  • Create work instructions.
  • Collaborate and align globally with peers in other regions.
  • Define and analyze metrics to measure efficiency, quality & governance.


What we are looking for

  • Degree Holder, minimum 5 years Customer Service experience; preferably in a high technology industry.
  • Ability to effectively communicate in the English, Mandarin language verbally and in writing.
  • Must have a passion to make customer satisfaction their highest priority.
  • Must be a self-starter who can work with limited supervision but who will escalate to management when necessary.
  • Must have the ability to perform multiple tasks simultaneously to a high degree of quality / accuracy and be capable of consistently achieving team / department goals and SLAs.
  • Must be able to function effectively under stressful situations and maintain a positive, appropriate demeanor.
  • Must be a solid team player and seek to resolve customer issues interdependently with other areas of the company as needed.
  • Must have the ability to clearly and effectively communicate with external Customers.
  • Must have attention to detail skills and be diligent in terms of follow-up / completion to the satisfaction of our customers.
  • Must be able to communicate effectively at all levels within the organization and have a demonstrable ability to succeed in a cross-functional / geographically widespread / international organization.
  • Ability to learn complex systems & processes with the ability to offer suggestions for improvement where needed.
  • Must have the ability to travel domestically & internationally.


"Let’s open the doors to the future – together!

Working for ASSA ABLOY means that you will be part of a dynamic environment, developing innovative solutions to improve our customers' lives. As the global leader in door opening solutions we are using the latest technologies to open doors to events, hospitals, education, homes, hotels, airports and businesses. Joining ASSA ABLOY means being part of a fast-moving company with many opportunities.


Would you like to join us in opening doors of the future?"