Customer Service Representative (6 month contract)

Galway Europe, Middle East and AfricaIrelandGalway
HID Global
Job Type: 
Functional Area: 
Customer Service

Customer Service Representative (6 month contract) REQ 1549

Securing your Future!

Build the future of digital identity! HID Global is a company that is ultimately involved in the dynamic and ever growing world of access control technology. Every day, we create the most innovative global authentication solutions for a variety of customer applications. We are a diverse, multidisciplined, growing multinational technical company that offers its employees a fun work environment, flexibility and career opportunity. We are the Evolution of Authentication.

What you will be part of:

HID Global powers the trusted identities of the worlds people, places and things. We make it possible for people to transact safely, work productively and travel freely. Our product and services are used by millions of people around the world to navigate their everyday lives.

Working at HID:

HID Global is an innovative fast paced organisation, with many possibilities to make a difference and add value. We empower our employees to achieve great things by taking ownership of their future career.

We value diversity and endorse an open-minded collaborative working environment. We are a company with integrity at our core. HID Global are committed to our employee engagement offering a range of employee benefits and  initiatives with events and activities happening all the time.


The Position:

You will be responsible for building and maintaining relationships with all of the customers in your assigned region.  You will work with and support the Regional and Area Sales Managers, Pre-sales and Inside Sales teams within the region. Additionally you will extend the exacting level of support to regions outside of your assignment to ensure service levels are optimized at all times.

The role will require you to be pro active when dealing with customer queries by phone and email. You will be responsible for resolving booking holds, escalating challenges to the customer care team leader and logging all communications with customers.

What we are looking for:

The ideal candidate will demonstrate strong customer service experience and be proactive in customer service excellence with previous experience of working within a busy customer services department, helping to achieve excellent time management, efficient prioritization and delivering a superior customer experience.

Previous experience in a technological environment along with Oracle and CRM system experience preferred. You will be proficient in MS Office application, familiar with operating systems and able to communicate effectively and confidently in the English language. Fluency in 2nd language Russian preferred but not essential.

This person will be enthusiastic and driven with a proven ability to plan, organise and work to tight deadlines.



Final Application Date:26th April 2021

*No 3rd party agency engagement required for this role*

HID Global is an equal opportunities employer


HID Global powers the trusted identities of the world’s people, places and things. We make it possible for people to transact safely, work productively and travel freely. Our trusted identity solutions give people secure and convenient access to physical and digital places and connect things that can be accurately identified, verified and tracked digitally. Millions of people around the world use HID products and services to navigate their everyday lives, and over 2 billion things are connected through HID technology. We work with governments, educational institutions, hospitals, financial institutions, industrial businesses and some of the most innovative companies on the planet. Headquartered in Austin, Texas, HID Global has over 4,000 employees worldwide and operates international offices that support more than 100 countries. HID Global® is an ASSA ABLOY Group brand. For more information, visit